You will, together with your team, manage the day-to-day activities of the warehouse to ensure a successful, profitable and productive operation with a high standard towards quality and people management. You will work in a continuously changing environment and will make sure that your operation is resistant to implementations, projects and other changes.
The tasks of an Operations Manager:
Recruit, train, coach, develop and deploy your staff as efficient as possible
Utilize your resources efficiently to improve or maximize productivity
Create a culture of high quality and ownership within your team
Set Key objectives for your direct reports
Safety, your number 1 priority within your operation
Manage budget and operational costs
Optimize and review all the contract operations, with specific regard to the contractual agreements with our clients
Implement best practices, policies, quality programs, …
Implement and review operational KPI’s to measure efficiency, productivity and costs
First point of contact for your clients
Set up the necessary actions with business development and customer service
In collaboration with the general management: Contract negotiations and ensure effectiveness in cost management
Continuous improvement: Develop and start projects
Participate in project groups on automation, quality or process improvements
Coördinate local projects
What it means to work at DHL:
Working in a nice environment where you can realize your ambitions
a competitive salary
Interesting benefits such as a hospitalization insurance, meal vouchers and much more!
Bachelor or Master degree in a logistics or business related field or equal by experience
Min. 5 year management experience in a logistic (warehousing) environment
You have experience with complex, warehouse related IT systems and preferably experience implementing new systems.
Fluent in Dutch and English (spoken and written)
Commercial experience is a plus
Strong leadership skills and ability to perform a wide range of duties
Possession of key competencies, including conflict management, business negotiation, organization and decision-making
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