Primary purpose of the role

To take full operational and budgetary responsibility for the management of a number of operating locations, working through the site management teams to ensure the satisfactory achievement of the company's obligations to its customers. To show leadership in reaching the strategic goals, in developing people and teams and in complying fully with the policies of the company.

Key Accountabilities:

Operational:
  • Apply the structure and methodology for the operations to meet the customer's requirements and the profitability targets.
  • Support the development and the implementation of the DHL Supply Chain Strategy and performance programs.
  • Responsible for achieving Operating Profit, Operating Cash Flow and Account Profitability with the agreed level of Business Operating Assets.
  • Draw up, implement, monitor and control the budget and the operational costs for all the operations in the cluster, by optimizing the Customer Satisfaction Level and the Employee Engagement.
  • Comply with the legal and contractual obligations and with the policies of the company.
People Management: 
  • Leads a local team. 
  • Recruit, train, coach and deploy all staff within the agreed budget constraints and HR policies and processes. 
  • Utilize resources efficiently to improve productivity and create a culture of quality and ownership. 
  • Ensure effective succession plans are in place. Set Key objectives for the direct reports. 
  • Manage and motivate a large team monitoring their sickness/absence and performance levels.   
  • Good knowledge of union negotiations
Communication: 
  • Initiate and support appropriate and effective communication channels with customers, suppliers, employees and their representatives.
Commercial: 
  • Facilitate and contribute in the development of both new and existing customers. 
  • Maintain customer relationship and understand the client's business in order to anticipate their needs and deliver exceptional service.
  • Monitor both the customer's needs and requirements and the work of the account teams to produce timely and correct invoices and to deal with debtor management as a priority.
Health & Safety: 
  • Implement, regularly review, and strictly enforce safe systems of working in the warehouse / office areas. 
  • Ensuring full compliance with both site-specific and company policies, and all relevant government legislation.
Maintenance & housekeeping: 
  • work through the site management teams to keep all internal and external operations area in adequate order.
Budgetary Control: 
  • P&L responsible for customer(s)
Productivity Control:
  • Utilise resources efficiently to improve productivity and create a culture of quality and ownership
Your profile:
  • Master Degree or equivalent
  • 5 tot 10 years of experience in a similar role in 3PL logistics operations (e.g. Site Manager of a large operation)
  • Experience with syndicates
  • Proven track record of success in delivering against profit targets.
  • Excellent people management skills
  • Sense of analysis
  • Teamplayer
  • Negotiation skills
  • Fluent in Dutch, French and English

How to apply:
Please apply directly stevens.stephanie@dhl.com with your resume & motivation. 


Procédure de demande