About LLP

DHL Supply Chain is a global leader in supply chain management delivering customized logistics solutions. As LLP (Lead Logistics Partner) we handle the complete 4PL (fourth party logistic provider) logistics for all of our customer's European plants. Within this framework, we are represented by approx. 940 employees at fifteen locations in 10 countries in Europe.

Primary purpose of the role:

As LLP Contract Manager you are SPOC and overall responsible for the assigned LLP customer(s), this means you manage the 4 bottom lines for the account(s) – P&L, People, Customer and ESG.

General accountabilities:

  • Managing the operational team, guaranteeing Operational Excellence and guaranteeing the continuity of the business
  • You direct and coach employees and ensure their development and optimal use of their capacities
  • Proactively monitor performance and streamline and monitor operational processes
  • Inventorize and analyze customer needs and develop new processes or methods
  • Initiating, leading and directing improvement programs
  • You are commercially responsible and act as an escalation point for the customer
  • Building and maintaining good relationships with the assigned customer(s) to achieve a long-term cooperation
  • Responsible for drawing up and further developing the customer development plan
  • Responsible for setting up and leading customer meetings (MBR, QBR,..)
  • You actively participate in the expansion of the customer portfolio and the development of the product range
  • You  have a P&L responsibility up to 10m€ per year (up to 50m€ in Freight under management)

Your profile:

  • You have a Master's degree or equivalent through experience
  • You have at least 5 years of relevant experience in (contract) logistics, preferably LLP/4PL experience
  • You have a minimum of 3 years managerial experience
  • You have experience with cash flow management and (commercial) management of large customers
  • You are analytical, result-oriented and take initiative
  • You are fluent in English, knowledge of any other language is a plus

Do you see yourself in this role?

Send your resume to stevens.stephanie@dhl.com